If you don't need multi platform or zendesk integration you are much better off with MacSnapper. I will develop and organize all the content of my manual with other screen snap tools such as Little Snapper, Skitch and Voila and then move them into ScreenSteps as a final step. In the end, the process of producing documentation becomes as frustrating and time consuming as it would be without the program.īecause this program integrates with Zendesk I will continue to use it but only as a publishing tool.
#Using screensteps how to
List of videos 12 7.1 How to get employees to. Creating a Customer Support Site with ScreenSteps 2 6.1 Creating a Customer Support Site with ScreenSteps 6.2 Adding context sensitive support to your application using ScreenSteps 7. There is no way to handle multiple steps so each step must be individually moved from lesson to lesson in a tedious multi-step process that wastes time and energy. 5.5 Transferring your clients processes to ScreenSteps: The first 30 days for Business Process Outsourcers 6. The standard system clipboard is not supported so there is no way to collect steps and improve efficiency using scrapbooks or multi-clipboards. The editing interface is anti-productive. It is extremely time consuming and tedious to reorganize steps into multiple small hyperlinked lessons All the time you save by creating steps easily is completely lost in the editing process. Unfortunately, this is where things fall apart. With a ScreenSteps knowledge base, creating guides, articles and workflows is quick and easy, and empowers users to find what they need within seconds.
This is a very quick and easy process that is seamlessly integrated into the process of using an application while you document it.Īt the end of a documentation session you are left with a lesson full of screen steps that can be nicely annotated and described with minimal text to produce a clear tutorial that teaches the end user well.
It is very effective and easy to use when it comes to snapping screen shots which are automatically added as steps to an open lesson. Also, it is cross platform which is very important if your are documenting a product runs on both Mac and Windows. It integrates with Zendesk which is very important to me.
#Using screensteps manuals
I can output manuals to a variety of well designed outputs including pdf and html. ScreenSteps has certain great advantages that make it worthy of consideration.
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