The implications of a universalistic approach to cross‐cultural communication training are discussed. Implications of politeness for managerial cross‐cultural communication are explored. This paper reviews anthropological/sociolinguistic research on one universal variable, “politeness.” Politeness, or linguistic indirection used to show social consideration, is a crucial element of interpersonal communication in all human cultures, yet it has received little mention in the literature. This paper argues that an etic approach, one based on universal variables that occur in every culture and that vary across cultures, comprises an important alternative. New York/London: Routledge.Training programs designed to enhance managerial effectiveness at cross‐cultural communication tend to be directed at specific target cultures. New York: New York University Press.Įller, J. Honolulu: University of Hawaii Press.Ĭhew, P.
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